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Privacy Policy

Effective Date: August 25, 2026

Soulvia LLC (“Soulvia,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains the types of information we may collect when you visit the Soulvia website, contact us, book or participate in a Soulvia service, complete a form, or otherwise interact with Soulvia; how we may use and share that information; and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide to us, including when you:

  • Book or purchase a service

  • Complete an intake, consent, booking, or contact form

  • Contact Soulvia by email, through the website, or through another communication method

  • Participate in an in-person or virtual Soulvia session

  • Subscribe to optional communications, if offered in the future

Depending on how you interact with Soulvia, this information may include:

  • Your name

  • Email address

  • Phone number

  • Appointment and booking information

  • Service preferences

  • Information you voluntarily provide on intake or consent forms

  • Communications you send to Soulvia

  • Transaction and payment-related information

  • Other information you voluntarily choose to share

Please avoid sending unnecessary highly sensitive personal, medical, financial, or identifying information through general website forms or email.

2. Information Collected Automatically

When you visit the Soulvia website, certain information may be collected automatically by our website platform or other service providers.

This may include:

  • IP address

  • Browser or device information

  • General location information derived from an IP address

  • Pages visited

  • Date and time of visits

  • Referring website or source

  • Website interactions

  • Cookie or similar technology information

This information may be used to operate the website, maintain security, understand website performance, and improve the user experience.

3. Cookies and Similar Technologies

The Soulvia website may use cookies and similar technologies that are necessary for website functionality, booking features, security, analytics, preferences, and other website services.

Some cookies may be provided by third-party platforms used by Soulvia.

Depending on your browser, device, and location, you may be able to limit or disable certain cookies through your browser settings or privacy controls available on the website.

Disabling certain cookies may affect website functionality.

4. Payment Information

Payments may be processed through third-party payment processors or payment services made available through Soulvia’s website or booking platform.

Soulvia generally does not receive or store your complete credit or debit card number.

Payment providers process payment information according to their own privacy policies, terms, security practices, and legal obligations.

5. How We Use Your Information

We may use information we collect to:

  • Schedule, confirm, manage, reschedule, or cancel appointments

  • Provide the services you request

  • Communicate with you about appointments or inquiries

  • Send appointment confirmations, reminders, virtual-session information, and other service-related communications

  • Process or document payments and transactions

  • Administer intake and consent forms

  • Respond to questions or customer-service requests

  • Maintain business, accounting, tax, and transaction records

  • Operate, maintain, secure, and improve the Soulvia website

  • Understand website usage and performance

  • Prevent fraud, misuse, or security threats

  • Enforce our policies and agreements

  • Comply with applicable legal, tax, regulatory, or administrative obligations

6. Soulvia Services and Information You Share

Soulvia provides non-clinical wellness, spiritual, intuitive, relaxation, and personal-growth services.

Depending on the service, these may include Reiki, sound healing, intuitive guidance, oracle or tarot cards, Akashic Records work when appropriate, guided reflection, and coaching-style guidance.

Soulvia services are not psychotherapy, counseling, behavioral-health treatment, medical treatment, diagnosis, or other licensed healthcare services. Participation in a Soulvia service does not create a therapist-client, physician-patient, or other licensed healthcare-provider relationship.

Information you voluntarily share with Soulvia will be treated respectfully and with discretion. However, because Soulvia services are not psychotherapy or healthcare services, communications within Soulvia should not be assumed to have the same legal confidentiality, privilege, privacy, or recordkeeping protections that may apply in a clinical healthcare or psychotherapy relationship.

Please share only information that is reasonably necessary for your Soulvia experience.

7. Third-Party Service Providers

Soulvia may use third-party platforms and providers to operate the website and business.

These may include providers for:

  • Website hosting

  • Online booking

  • Payment processing

  • Email and communications

  • Video conferencing

  • Forms

  • Website analytics

  • Business administration

For example, Soulvia currently uses or may use services provided by Wix and Google, including Google Meet for virtual sessions.

These companies may collect, receive, store, or process information according to their own privacy policies and terms.

Soulvia does not control the independent privacy or security practices of third-party platforms.

8. Virtual Sessions

Virtual Soulvia services may be conducted through a third-party video-conferencing platform such as Google Meet.

Information necessary to schedule or access your virtual appointment may be processed by the applicable technology provider.

You are responsible for choosing a reasonably private and appropriate location for your virtual session and for protecting the privacy of your own device, internet connection, and surroundings.

9. Communications

If you provide an email address or phone number when booking, contacting Soulvia, or completing a form, we may use that information for communications reasonably related to your inquiry or services, including:

  • Appointment confirmations

  • Appointment reminders

  • Scheduling changes

  • Virtual meeting information

  • Payment or booking information

  • Responses to your inquiries

  • Other administrative or service-related communications

If Soulvia offers optional promotional or marketing communications in the future, those communications will be handled separately from necessary appointment communications, and you may unsubscribe using the method provided in the communication.

10. How We Share Information

Soulvia may disclose personal information when reasonably necessary to service providers that help us operate the business, such as website, booking, payment, email, technology, or video-conferencing providers.

We may also disclose information when reasonably necessary to:

  • Comply with applicable law, legal process, court order, or governmental request

  • Protect Soulvia’s legal rights or property

  • Investigate fraud or misuse

  • Protect the security of the website or business

  • Address an immediate safety concern

  • Complete a business transaction involving Soulvia, subject to applicable law

Soulvia does not knowingly sell personal information in exchange for money.

11. Data Retention

Soulvia may retain personal information for as long as reasonably necessary to:

  • Provide and administer services

  • Maintain booking and transaction records

  • Meet accounting and tax obligations

  • Resolve disputes

  • Prevent fraud or misuse

  • Enforce agreements

  • Meet legal or regulatory requirements

Different types of information may be retained for different periods.

When information is no longer reasonably necessary, it may be deleted, anonymized, or securely disposed of as appropriate.

12. Data Security

Soulvia uses reasonable administrative, organizational, and technical measures intended to protect personal information.

However, no website, email system, internet transmission, electronic platform, or storage system can be guaranteed to be completely secure.

If Soulvia becomes aware of a security incident involving personal information, we will take reasonable steps to address the incident and provide notification when required by applicable law.

13. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These may include the ability to request:

  • Access to certain personal information we maintain about you

  • Correction of inaccurate information

  • Deletion of certain information

  • Information about how your personal information is used or disclosed

  • Withdrawal from optional marketing communications

To make a privacy-related request, contact us at hello@soulviaco.com.

We may need to verify your identity before completing certain requests.

Some information may need to be retained even after a deletion request when reasonably necessary for legal, tax, accounting, fraud-prevention, contractual, or other legitimate purposes or when permitted or required by law.

14. Adults Only

The Soulvia website and Soulvia services are intended for adults age 18 and older.

Soulvia does not offer its services to minors and does not knowingly solicit personal information from anyone under 18 for participation in Soulvia services.

If we learn that information from a person under 18 has been submitted in connection with Soulvia services, we may delete that information as appropriate.

If you believe a person under 18 has submitted personal information to Soulvia, please contact hello@soulviaco.com.

15. External Links

The Soulvia website may contain links to third-party websites, platforms, or services.

Soulvia is not responsible for the content, privacy practices, terms, or security of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

16. Visitors and Clients Outside Arizona

Soulvia is operated from Arizona, United States.

If you access the website or participate in a virtual Soulvia service from another state or country, information may be processed or stored in the United States or through third-party providers that operate in multiple jurisdictions.

Privacy rights may vary depending on your location.

Soulvia will comply with privacy obligations applicable to the business under applicable law.

17. Changes to This Privacy Policy

Soulvia may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal obligations.

When the policy is updated, the revised version will be posted on the Soulvia website with an updated effective date.

18. Contact Us

Questions, concerns, or privacy requests may be directed to:

Soulvia LLC
Email: hello@soulviaco.com

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